Return Policy
At SleepPaw, we want both you and your furry friend to love every purchase. If you’re not completely satisfied, we’re here to help.
🐶 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging.
- Be returned within 30 days of delivery.
💳 Refunds
Once we receive and inspect your returned item, we’ll notify you by email.
If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
📦 Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
❌ Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for items that have been used, damaged by misuse, or are returned without their original packaging.
📬 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number.
- Photos of the item and packaging.
We’ll work quickly to resolve the issue.
📩 Contact Us
Need help with a return?
Email: support@sleeppawstore.com
We’ll respond as quickly as possible.
❤️ Our Promise
Your satisfaction—and your dog’s comfort—are our top priorities.
Thank you for choosing SleepPaw.
🐾 We stand behind every SleepPaw purchase because your dog’s comfort means everything to us.